Refund & cancellation Policy
After 7 days, no refunds will be issued. 7-day paid trials are not included in any channel plans created during or after the initial plan creation. Similarly, a paid trial cannot be paused or reinstated if any subscription plan is canceled or downgraded before the initial period has ended.
Furthermore, Surun does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.
Similarly, it is your responsibility to evaluate the e-commerce website, including its features, limitations, and system requirements before selecting any Paid Plan. Surun will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the 7 day free trial.
Fees, Refunds and Charges
Client shall pay for all subscription fees, and hereby authorizes Surun (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page. Client agrees that all subscriptions are recurring and will renew automatically. Client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on Surun net income. In the event Client fails to satisfy its tax and/or duty obligations herein, Client shall reimburse Surun upon demand for any taxes and/or duties paid on behalf of Client and shall defend, indemnify and hold Surun harmless against any claim and/or liability (including penalties) resulting from Client’s failure to pay such taxes and/or duties.
Client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their channel subscription (both month-to-month and annual plans). Client may cancel their subscription by logging into their Surun Account and going to the applicable channel or billing page, clicking settings and choosing the “Change” or "Cancel" options under subscription and billing. A confirmation email receipt is sent to the Client with the expiration date of the subscription. Client can learn how to cancel, delete, or update their account here. Please keep in mind that you are solely responsible for properly canceling your account. You must email support before or on the payment due date. However, you can also contact support if you are having difficulty or need help.
For monthly dues being paid within a Channel, you must contact the administrator of the channel to have you removed from the channel, cancel your account, or unsubscribe from the channel.
The chosen Pro Plan Service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. Surun does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
Surun Refund Policy for Annual Plans
Surun is committed to the success of our customers, but through experience we have found that users have varying requirements, capabilities, and limitations with regard to the nature of business and type of services client wanted to offer to their end users.
Surun also offers a Month-to-Month Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty. We recommend this option for most customers, especially those that do not have full certainty or control over their technology environment.
Finally, Surun offers an Annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Surun is compatible with their environment. It is your responsibility to evaluate Surun, including its features, limitations, and system requirements before selecting the Annual Plan.
If you are not certain that Surun is a fit for your use case and environment, then you should not choose the Annual Plan.
Surun will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.
Click "How Do I Upgrade, Downgrade Or Cancel My Channel Subscription Plan?" to learn how to change your plan.
Third Party Charges
Client shall directly pay the fees and charges for all third party vendors whose services Client uses in connection with the Services (e.g., Hosting Charges, SMS Service Provider, CDN Services etc.). In addition to any fees charged by Surun, Surun reserves the right to charge Client for any regulatory or governmental fees, contributions or other charges that are legally required or assessed.