Last updated on: May 14, 2021


Introduction

This is where all good things start and so was the start of Surun Infocore Systems. Basically Surun Infocore Systems is group of young and enthusiastic software, hardware, networking professionals with a strong desire to stand tall in the market and to earn recognition in both horizontal and vertical growth of the computer industry. In order to cater the latest and the best solutions to our clients, we are constantly upgrading our portfolio around innovative offerings to the latest and the most appropriate technology available in the industry.

Surun Infocore Systems, a proprietary Company having its registered office at Gaurav Rajani Apartment, Chaitraban, Samarth Nagar, New Sangavi, Pune, Maharashtra - 411027, and having email address as – support@surun.in.

Refund & cancellation Policy

After 7 days, no refunds will be issued. 7-day paid trials are not included in any channel plans created during or after the initial plan creation. Similarly, a paid trial cannot be paused or reinstated if any subscription plan is canceled or downgraded before the initial period has ended.

Furthermore, Surun does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.

Similarly, it is your responsibility to evaluate the e-commerce website, including its features, limitations, and system requirements before selecting any Paid Plan. Surun will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the 7 day free trial.


Fees, Refunds and Charges

Subscription Fees

Client shall pay for all subscription fees, and hereby authorizes Surun (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page. Client agrees that all subscriptions are recurring and will renew automatically. Client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on Surun net income. In the event Client fails to satisfy its tax and/or duty obligations herein, Client shall reimburse Surun upon demand for any taxes and/or duties paid on behalf of Client and shall defend, indemnify and hold Surun harmless against any claim and/or liability (including penalties) resulting from Client’s failure to pay such taxes and/or duties.

Cancellation Policy

Client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their channel subscription (both month-to-month and annual plans). Client may cancel their subscription by logging into their Surun Account and going to the applicable channel or billing page, clicking settings and choosing the “Change” or "Cancel" options under subscription and billing. A confirmation email receipt is sent to the Client with the expiration date of the subscription. Client can learn how to cancel, delete, or update their account here. Please keep in mind that you are solely responsible for properly canceling your account. You must email support before or on the payment due date. However, you can also contact support if you are having difficulty or need help.

For monthly dues being paid within a Channel, you must contact the administrator of the channel to have you removed from the channel, cancel your account, or unsubscribe from the channel.

Refunds

The chosen Pro Plan Service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. Surun does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.


Surun Refund Policy for Annual Plans

Surun is committed to the success of our customers, but through experience we have found that users have varying requirements, capabilities, and limitations with regard to the nature of business and type of services client wanted to offer to their end users.

Surun also offers a Month-to-Month Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty. We recommend this option for most customers, especially those that do not have full certainty or control over their technology environment.

Finally, Surun offers an Annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Surun is compatible with their environment. It is your responsibility to evaluate Surun, including its features, limitations, and system requirements before selecting the Annual Plan.

If you are not certain that Surun is a fit for your use case and environment, then you should not choose the Annual Plan.

Surun will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.

If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.

Click "How Do I Upgrade, Downgrade Or Cancel My Channel Subscription Plan?" to learn how to change your plan.


Third Party Charges

Client shall directly pay the fees and charges for all third party vendors whose services Client uses in connection with the Services (e.g., Hosting Charges, SMS Service Provider, CDN Services etc.). In addition to any fees charged by Surun, Surun reserves the right to charge Client for any regulatory or governmental fees, contributions or other charges that are legally required or assessed.


Copyright and intellectual property

  • All rights in and to any information, materials, inventions, findings and discoveries of any kind developed by Company solely or jointly with Client pursuant to this Agreement (“Proprietary Information”) will be owned solely and exclusively by Company, unless such information or materials are the intellectual property of a third party, is available in the public domain, or is subject to an agreement to the contrary between the Company and any third party. Notwithstanding the aforementioned, it is hereby specified that the domain URL used for the website of the Client shall become intellectual property of the Client.
  • It is hereby specified that no part of the Proprietary Information shall be considered a work made for hire, and the Company merely makes available to the Client a license to use such Proprietary Information to the extent specified in this Agreement. To the extent necessary to vest such sole and exclusive ownership in Company, Client hereby irrevocably assigns to Company (and, as applicable, its assigns) any and all rights in and to such Proprietary Information.
  • The Company hereby grants a royalty-free, non-sub-licensable, non-transferable, non-assignable limited license to Client and its assignees, as may be necessary, to the Deliverables, for its use during the term of this Agreement.
  • Company agrees to sign, execute and acknowledge or cause to be signed, executed and acknowledged, any and all documents and to perform such acts as may be necessary, useful or convenient for the purpose of securing to Client the intellectual property rights over the domain / URL of the Client’s website upon termination of this Agreement.
  • It is hereby specified that the domain / URL of the Client's website, and the data generated thereon shall comprise of the whole of the intellectual property rights of the Client arising from and in relation to this Agreement.

  • SERVICES, DISCLAIMERS, LIMITATIONS OF LIABILITY

  • The Deliverables contain such information or data as provided by Client or third parties and the Company shall be under no obligation to verify the accuracy or completeness or fitness for purpose of the contents of the Deliverables.
  • Notwithstanding anything to the contrary, it is specified that the services of the Company and other materials and deliverables provided by it are on “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for particular purpose. Without limitation to the foregoing, the Company makes no warranty that Client’s requirements will be met, that services provided will be error-free, or that its Deliverables will be effective, accurate or reliable.

  • LIMITATION OF LIABILITY

    Under no circumstances will the Company be liable for indirect, special, consequential or incidental losses or damages of any kind, regardless of whether any such losses or damages are characterized as arising from breach of contract, warranty, tort, strict liability or otherwise, even if such damages are foreseeable or either or both parties have been advised of the possibility of such damages. Further, the Company shall not be liable for anything sold or promoted by the Client, or any material or service delivery by the Client, or expressed or discussed on the IT portals (website, mobile application, blog, etc.) of the Client, or for any business ethics of the Client. It is further specified that the Company shall not be liable for any third party's obligations or activities, and any disturbance or delay arising therein, such as delay or delivery issues in SMS, payment releases, server downtime, material / service delivery, etc. It is hereby clarified that the Company shall not be liable for any due payments with end users, or material or service delivery by the Client even if this Agreement stands terminated


    GOVERNING LAW

    This Agreement will be governed by and interpreted in accordance with the laws of India as applicable in the State of Maharashtra.


    Right to make changes to the agreement

    Company holds the right to change / ammend the agreement clauses, and any modifications or amendments to this Agreement will be updated here and informed to all existing clients via email


    CLIENT REPRESENTATIONS AND WARRANTIES

    The Client represents and warrants that:

  • It has the right to enter into this Agreement and perform its obligations herein;
  • It complies with all applicable laws and regulations;
  • It has all necessary rights, authorizations, or licenses in all content made available to the Company to perform the Services hereunder, including without limitation in all elements of text, graphics, photos, designs, trademarks, or other artwork;
  • It has full right, authority, and power to enter into and execute binding obligations with third parties with whom the Company shall communicate in furtherance of the services hereunder, and has acquired all requisite licenses, approvals, and registrations; and
  • That any material submitted for publication will not contain anything leading to an abusive or unethical use of the Web Hosting Service, the Host Server, the Company, independent subcontractors, or third-party subcontractors. It is hereby specified that abusive and unethical materials and uses include, but are not limited to, pornography, obscenity, nudity, violations of privacy, computer viruses, harassment, any illegal activity, spamming, advocacy of an illegal or unlawful activity, and any infringement of privacy of third parties, in accordance with applicable laws. It is further specified that the Company retains all rights to determine what constitutes abusive and unethical materials and uses.
  • That, notwithstanding the aforementioned sub-section 9.e., it shall not use the Web Hosting Service, the Host Server, or other services by the Company, independent subcontractors, or third-party subcontractors as a platform for political / politically driven campaigns, health related products (including all products, materials, accessories used for any health-related purpose) or retail. It is hereby specified that the Company shall not be liable for any claims arising from such use.

  • Termination of accounts/service

  • You may cancel your Account and terminate the Terms of Service at any time by contacting Support.
  • Upon termination of the Services by either party for any reason: your Store website will be taken offline.
  • Fraud: Without limiting any other remedies, Surun may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the use of the Services.